HELP CENTRE: FAQs
If your question is not listed, we’re only a phone call away at (905) 528-2999. Click on any question below to get an answer.
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| Can you archive my artwork? |
| Not only can we archive your artwork, but through our online ordering system, you will also be able to access your documents and reorder them as needed. Many of our clients utilize this service because it is so time and cost-effective. |
| Can you match any colour? |
| We will do our best to match the colour you need. If you are using a PMS Pantone spot colour, we can absolutely match it. However, some process colours are more difficult to match than others, especially certain shades of reds and blues. Some things to consider that affect colour match include screen calibration, substrate (what it is printed on), output device (where it is being printed from), the light source, and, believe it or not, the age and gender of the person viewing the document. |
| Do you have a price sheet? |
| On standard work, yes, we can approximate what a project will cost. However, most of our jobs are customized projects requiring specific methods of production. In these instances, we will provide an individualized estimate based on your particular specifications. |
| Do you offer any design assistance? |
| If you can picture it, we can help you design it. Our graphic designers can create anything from a simple direct mail piece or newsletter to a complete product brochure. We will work with you during every phase of the project, helping you to select paper stock, ink colors, graphics and fonts to create a piece that will make you stand out from your competition. |
| How can I get a quote on my project? |
| The best way for you to get a quick, accurate quote from us is to use our online ordering and quote request service. When we receive your request, we will review your specifications and either e-mail or phone you with a quote. Or, if you prefer, you can call us (our phone number is listed on our home page). We can work with you over the phone, you can stop in to our location, or one of our representatives can come to see you. |
| How can I set up an account with you? |
| If you think you will be placing frequent orders and would like to establish an account with us, you may do so using our online ordering capability. Once you fill out all of the initial information, you will be assigned a log-in and password that you can use anytime you would like to place an order. If that does not work for you, we encourage you to stop by our location and pick up a credit application. |
| How long will it take to complete my job? |
| It really depends on the amount of work involved. Once we receive the order, discuss the specifics (such as whether or not design work is involved), and you approve the artwork, we can give you a more accurate completion date. If a job comes on a portable media, we will review it, preflight it and make it print-ready, and then contact you with an estimated completion date. If we are missing any element of a file, we will contact you or someone at your organization as soon as possible to get the missing information, so please be sure to provide accurate contact information with your incoming order. |
| If my project is on a portable media, how should I prepare the file for you? |
| We have both PC and Mac capabilities, so there is no need for you to convert your file in order to get it produced. Always provide a hard copy of your project to ensure that it comes out exactly the way you envision. Also, find out how your file should be saved. The most common file formats that we use for graphics are JPEG, EPS and TIFF, although others can be used. To have a full-colour image printed, make sure you put it in the correct colour format on your disk, as there is a difference between RGB and CMYK colour printing processes. If you are not sure how to do that, bring your disk into our location and ask one of our graphic designers to help you format your file correctly. Check to make sure any links in your project are also included on your disk along with the printer and screen fonts you used in your piece, unless you want our graphic designers to re-design your project. If you have any more questions about what to include with your file, check out our online File Prep Tutorial, or give us a call! |
| What kind of quantity should I order to get the lowest price? |
| We recommend that you simply order what you really need. As much as 30 percent of what you have printed can become obsolete before you use it, so what may appear to be cost effective in the short run may prove to be costly in the long run. That is why it is important to consult with us so we can learn more about you, your product, its life cycle and the end user, to recommend more accurate and effective solutions. |
| What type of computer platforms/software programs do you support? |
| We work with a variety of software programs, whether you use a PC or a Macintosh. Our prepress department supports most recognized graphic software programs, like PageMaker, QuarkXpress, Corel, Illustrator, PhotoShop, Microsoft Office, Publisher and others. If you are working with software that you do not see listed here, please give us a call. There is a good chance we will still be able to use your artwork. |
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ONLINE TOOLS & DOWNLOADS
Step-by-step tutorials and useful downloads to make file preparation and transfer fast and easy. ...more...
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TIPS & TECHNIQUES
Top ten guidelines to consider when developing your next communications project. ...more...
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FREQUENTLY ASKED QUESTIONS
“How do I....”
Get answers to the most frequently asked questions. ...more...
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